Shipping policy

Effective date: October 24, 2026

CasaHeart (casaheart.com) is operated by Rayfinite LLC, a Wyoming limited liability company.

1. Where we ship

We currently ship only to addresses in the contiguous 48 United States. We don't currently ship to Alaska, Hawaii, Puerto Rico, other US territories or APO/FPO/DPO addresses. Our products are shipped by independent suppliers from warehouses in the United States. Items in one order may arrive separately, from different locations and at different times.

2. Processing and delivery times

Each product page shows an estimated processing and delivery time for that product. Where no estimate is shown, orders typically ship within 3–5 business days; delivery time after shipment depends on the carrier and your location. Delivery times are estimates, not guarantees. Carrier delays, weather, holidays and supplier stock can affect timing. We'll email you tracking information when it's available. Books ship separately from our US book distributor by USPS Media Mail and usually arrive 7–10 days after ordering.

3. Shipping costs and taxes

Any shipping charges are shown at checkout before you pay. Applicable taxes, if any, are calculated and shown at checkout.

4. Delays and your right to cancel

We only give shipping estimates we have a reasonable basis to expect we can meet. If we can't ship your order within the time stated on the product page or at checkout, or within 30 days of your order if no time was stated, we'll notify you, give you a revised estimate, and let you choose between cancelling for a full, prompt refund of the unshipped item or accepting the new date. If you cancel, or if we can't ship at all, we'll refund you promptly to your original payment method.

5. Lost or damaged in transit

• Damaged in transit: If your package or item arrives damaged, please email support@rayfinite.com with photos within 48 hours of delivery and keep the packaging if you can. We'll send a replacement or give you a full refund, including original shipping, at no cost to you. We'll still review later reports as required by law. See our Refund & Returns Policy, Section 5.
• Lost, stolen or "delivered but not received": Contact support@rayfinite.com as soon as possible after the estimated delivery date. We'll investigate with the carrier and supplier, and if the package is confirmed lost in transit, we'll send a replacement or give you a full refund, including shipping.
• We handle the claims: CasaHeart deals directly with the carrier, supplier or shipping insurer. You will never be required to file a carrier or insurance claim yourself.

6. Address accuracy

Please check your shipping address at checkout. If a package is returned to the supplier because of an incorrect address or refused delivery, we'll contact you to discuss your options.

7. Risk of loss

Risk of loss passes to you when the carrier delivers your order to the shipping address you provided.

8. Contact

Rayfinite LLC (CasaHeart)
support@rayfinite.com

Canada

We ship select items to the 10 Canadian provinces (not the territories). Orders ship from US suppliers; estimated delivery is 6–12 business days. Shipping is $8 USD, free on orders of $70 USD or more. Prices are shown in CAD. Canadian GST/HST and a carrier brokerage fee may be collected on delivery; orders over CAD 150 may also be charged import duty. These charges are set by the carrier and Canadian authorities, not by CasaHeart.